General Information

1. What is Crepzbylz?

Crepzbylz is a premium sneaker reseller, offering exclusive and hard-to-find sneakers for enthusiasts and collectors.

2. How do I purchase sneakers from your site?

Browse our collection, select the sneaker you want, and follow the checkout process. We accept various payment methods for your convenience.

3. What payment methods are accepted?

We accept various payment methods (credit cards, debit cards, PayPal, etc.).

Account & Membership

1. How do I create an account on Crepzbylz?

Click here to create your very own Crepzbylz account and personalise it to get exclusive sales, new articles, and more.

2. How do I get a Crepzbylz membership?

Crepzbylz membership will be available to customers as of 27/09/2025.

3. What does a membership include?

Crepzbylz membership gives access to all exclusive videos, a 10% discount code, yearly raffle number, next-day delivery, and free shipping.

4. Is there a free trial?

Yes, Crepzbylz membership comes with a 5-day free trial, after which you will be charged £4.99/a year unless cancelled before midnight on the 5th day.

5. How much is Crepzbylz membership?

£4.99/a year.

Shipping & Delivery

1. Do you offer international shipping?

No, Crepzbylz currently only ships in the United Kingdom. For inquiries, email crepzbylz@outlook.com.

2. How much does delivery cost?

All charges are calculated at checkout.

3. How long will my order take to arrive?

Standard Delivery takes 3-7 days. Express Delivery takes 1-3 working days if you order before 12pm (excluding Saturdays, Sundays, and Public/Bank holidays).

4. Where is my order?

Once your order is fulfilled, a shipping confirmation with a tracking number will be emailed to you.

5. Why has my order not been delivered yet?

You can track your order using the unique order number sent to you via email.

6. Can I track my order?

Once your order is shipped, you will receive a tracking number via email to track the status of your delivery.

Orders & Returns

1. What if my order is damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service within 24 hours.

2. What is your return policy?

You can return your order within 14 days of delivery. Returns must be in original packaging, with all labels attached. Customers are responsible for return shipping costs.

3. How can I cancel or modify my order?

Orders can only be cancelled or modified before shipment. Contact customer support immediately if you need assistance.

4. My item is damaged after use.

If your item is damaged after use, it could be a manufacturing defect. Contact crepzbylz@outlook.com with relevant photos of the damage for investigation. 

Crepzbylz Model Agreement

1. What happens if I am late to a shoot?
Models are expected to arrive at the agreed location at the agreed time stated in their booking confirmation. For shoots that are half a day or less, if a model arrives more than 30 minutes late, Crepzbylz reserves the right to either withhold the agreed shoot payment entirely or cap the shoot payment at £20.

2. Will my travel expenses still be covered if I am late?
Yes. Any pre-agreed travel expenses that Crepzbylz has agreed to cover will still be covered, even if a lateness penalty is applied.

3. What if the shoot is abroad?
For international/overseas shoots, any pre-agreed accommodation arranged or paid for by Crepzbylz will still be provided or covered, regardless of whether a lateness penalty is applied. Travel and accommodation being covered does not guarantee payment of the modelling/shoot fee where the lateness policy applies.

4. What counts as being late?
Lateness is calculated from the agreed arrival/call time provided to the model. For example, if a model is required to arrive at 6:00 PM and arrives at 6:31 PM, they are considered more than 30 minutes late and the lateness policy may apply.

5. Why does Crepzbylz have this policy?
Shoot schedules are organised around studios, photographers, videographers, other models, travel arrangements and the wider production team. Significant lateness can reduce the available shooting time and affect the overall production.

6. When will I receive payment?

All models will receive their agreed payment on the Friday following the shoot. Models who are working under a full-time contract will receive their agreed payment the day before the scheduled photoshoot.

7. Agreement to the policy
By accepting a Crepzbylz modelling booking, the model acknowledges and agrees to this lateness and payment policy.